Client Testimonials

Over the years, we've assisted hundreds of people with their real estate requirements. The best measurement of our success are the comments we've received from satisfied customers, clients, and friends. Posted with permission, here's what some of them had to say:

-Vaughan and Olga

Just wanted to drop you a quick note to say thanks for the great service in helping us find, buy, and then subsequently sell the condo!!! We've really had mixed emotions about selling because we spent quite a bit of time over the winter planning our move back to St. John's and what we wanted to do with the condo once we got there. I was kind of amazed at how quickly it sold given all the talk about doom and gloom in Newfoundland. We really appreciate your help and advice.

Our search here for a home in Sherwood Park worked out great. we get the keys on July 25. Poor Jim Morgan, the agent from Brent MacIntosh Group, you referred us to. I'm sure there were days when he was cursing on you for referring us to him!! There were a couple of times when he said, "Ok this is new territory for me." but he was unfailingly patient and we got the house we wanted. Amazingly though we must have looked at 35-40 properties!! We're getting the keys just 3 months almost to the day from when we moved from Fort McMurray. Anyway thanks again for all your help. If youre ever travelling in this part of the country be sure to look us up.

-Dave and Norena

Thank you for your help, expertise, & patience(!!) in dealing with our house sale. We will definitely be recommending you to our friends & family who find themselves in the real estate market!

Rebecca & Roger

 We just wanted to say thank you again for all your help with selling our old home and purchasing our new one. We couldn't have done it without you! We appreciated your help and knowledge so much. Talk to you soon! Kind regards,

P. Smith-Hayes & R. Hayes

Thank you so much for sharing your kindness and experience during my home purchase. I look forward to working with you again in the future.

Dr. G. Manning

Great work Hitchen, Underhay, & Associates! Looks like this is a done deal. Thanks for all the time you committed to helping us sell our home. You guys are awesome!!

P. MacPherson

I'm not sure that we did this but we would like to express our gratitude to you for all your help in buying our new home and selling Sinnott Place. We very much appreciated your professionalism throughout the past few months. Everything went so well, better than what one could honestly expect. This was in no small part due to you and your team. Please let them know how much we did appreciate all their efforts. Myself and Betty have spoken to a few friends about how well everything went and will continue to do so. Thanks again,

J & B Brazil

As I sit here enjoying a glass of wine from the lovely basket you brought us last week, I'm reminded that I should write and thank you for it!! Thank you!! It was a very kind and very tasty surprise. Now, all I ask is that you find my sister a house so that I can have mine all to myself!! Just kidding of course!! : )

W. Rodgers

Lori and I wanted to send you a note of thanks and recommendation for the job you did representing and selling our property in Torbay.

We had been unsuccessful in selling our property for well over a year and decided to search for a new Realtor for our home. While living away from Newfoundland at the time, we thought it would be difficult to find a St. John’s based Realtor that would be responsive to our needs. With a simple Google search of top selling St. John’s Realtors, your name and website was at the top of the list. A simple email to you and we were on our way to a sale.

In a very challenging seller’s market, you managed to present and show the home in an incredibly effective way which was all the more impressive considering we were listing with you in the depths of another tough St. John’s winter. You were so responsive to our calls and emails regardless of the time of day. The photos and details of our home that you posted on your website and were absolutely fantastic and provided potential buyers all the essential information. A key turning point was when you had our vacant home beautifully furnished and staged by an interior designer. This showed just how gorgeous the home really was and certainly opened up peoples’ eyes to the value and splendor of the property. Your commitment to us even went so far as having the floors swept and mopped and having snow cleared when contractors didn’t show up to do the job.

We really appreciate your advice and efforts in quickly selling our home and we will be strongly recommending you and Olga to anyone we know who is selling their property in the St. John’s market.
Best regards,

D. O'Neill

Thanks so much for your support, advice, patience, and encouragement with th erecent sale of our old home and purchase of our new home. You were there every step of the way and we really appreciated it. We have sung your priases to all our friends and will continue to do so. Thanks again. We love our new home!

R. & L. Tulk

In the past several years, we have bought and sold several properties in Newfoundland and outside the province for our business and personal affairs.

We have had the opportunity to work with many real estate agents and we can say without any hesitation that we will definitely be giving Hitchen, Underhay, & Associates our business in the future.

In our most recent transaction, we were very pleased to know that our needs were fully taken into consideration. His explanations were clear and truly reflected his broad experience. His thoroughness in helping us find what we needed, taking time and not rushing us, gave us a comfortable feeling that we appreciated very much.

We look forward to dealing with Hitchen, underhay, & Associates again, as we will soon give them another listing to sell for us. For all their dedication, work ethic, professionalism, and honesty, we would definitely recommend them to everyone we know.

It has been a pleasure doing business with them and we will be pleased to pursue other opportunities with them.

P. Jerome

I have a pleasure of writing this letter of reference for Vaughan Underhay and would not hesitate to recommend his services to any of my friends and associates here in St. John’s.

I retained his real estate services originally in 2004 when I moved to St. John's with my wife and family. Vaughan came at the time very highly recommended by my employer. His professional help in searching for property and his advice regarding where the market was headed made purchasing our beautiful home in King William Estates an easy one. Vaughan offered us a very strong knowledge of the local area market, showed us all available properties, assisted us in arranging the necessary ancilliary services to close the deal, and provided soft service assistance with respect to school requirements and ammenities.

Recent changes in our family needs and also in my professional career required us to relocate to Vancouver, BC. As Vaughan had served us so well in our purchase negotiations and settling in, we decided to call him back to assist us with the sale of the property.

Vaughan provided us with recommendations to enhance the appearance of the property, was keen on current market conditions, and understood the importance of accurate pricing reflective of current market values. He developed a comprehensive marketing and pricing strategy that included high quality printed promotional materials, offered media coverage domestically, nationally, and internationally in newspapers and on cable, as well as significant exposure via the Internet through several high profile, well positioned web sites with a virtual tour.

Through his efforts, the property received an incredible amount of activity and interest within the first week on the market, leading to multiple offers, a contract being secured after six days on the market, and at a price very satisfactory to us. We consider this performance exceptional. Vaughan's strong negotiating skills enabled us to achieve a sale at a very comfortable level for us and we have no hesitation recommending him and Hitchen, Underhay, & Associates to anyone requiring solid real estate advice and representation. They are true leaders in their field.
Yours sincerely,

M. Bartlomowicz

Dear Olga,

I write this as Vicki and I unpack the boxes that are a part of any move. This move, however, came at a particularly sensitive time in our lives and, looking back, we are very appreciative of the effort and care you provided. You need to know that we were very impressed by your professionalism and feedback. No task was too demanding and your enthusiasm was contagious. On behalf of Vicki I wanted to say "thank you". We will recommend you without hesitation to our friends and colleagues. Congratulations on a job well done.


S. Kirby MD, FRCS(C)

Dear Vaughan,
I can not thank you enough for all of your help in helping me buy my new home. You made the experience enjoyable and worry free. I really appreciate your professionalism, kindness, and the way you went the extra mile.
With sincere thanks,

Dr. A. Jones, Ph. D.

Dear Vaughan,
We are pretty much settled into our house with most boxes unpacked. The neighborhood seems really nice and welcoming with many of our neighbors introducing themselves to us already. We know that we will be happy here. R. and I never had a chance to formally thank you for all your hard work and dedication over the past couple of months to find us the perfect home. Without your help, patience, and honesty, we would still be looking. We will be definitely recommending you to all our friends, family, and neighbors and, as per us....we will be calling you again in the near future for any other real estate needs (If you still want us and we didn't drive you too nuts!!!)

Once again, thank you very much!!

R. Walsh and C. MacDonald

Dear Vaughan,
I am forwarding you the mail I had sent to the relocation company which enumerates key characteristics about your services. You will certainly be the real estate team of my recommendation:

I would like to let you know that I have finally bought the house with support from you and Hitchen, Underhay, and Associates of RE/MAX United, Inc. The effective closing date was April 19th, 2005. I appreciate your support and guidance during the entire process. Thanks for referring me to them. Following are their specific qualities that made the buying process easy.

  • Effective communication.
  • Understanding the urgency and time factors.
  • Neutral (honest) explanation of facts about a property.
  • Patience with the customer.



V. K. Mishra

Dear Vaughan,
Yes, I am very relieved that the sale of my property closed. Thanks to you for all your hard work!!! We will certainly meet again when I move back and will be looking for a house or condo!
Take Care!

G. McDonald

Dear Vaughan,
Just so you know! Our home here in NS is sold (subject to inspection) and closing April 15. I have spoken to my employer and they are fine with us trying to close on your end around that time. I will be in touch soon. I also want to tell you how much I appreciate what you have done and are doing for us. You don't understand how much you are helping. It is a relief to know that you are there when we need you!
Thanks again,

S. Jamieson

Dear Vaughan,

We deeply appreciated your efforts in marketing our house and getting us through that heavy process. You certainly earned your money in all that. We felt all along that you treated us fairly and acted so professionally on our behalf.

We wish you and Olga every good fortune in your work; a profession that looks easy at first glance, but, from what little we saw of it, it is not for the faint of heart.

R. & E. Pellerin

Dear Vaughan,

Thanks for your help in our search for a property "back home". We really appreciate it!!

M. & G. Curtis

Dear Sir,

It is not often one gets to appreciate and commend on the good and professional work and service provided by one of your sales associates from Hitchen, Underhay and Associates advised me appropriately about the market conditions, provided an evaluation of my house, and suggested ways to have the house ready for prospective buyers. They were constantly in touch with me regarding the property. This is a letter of sincere appreciation and kudos for them and, fortunately for me, their advice paid off! I received three offers and the house was sold the same day it was listed and for full price! This is an unsolicited letter and I wish to congratulate your company for having them represent you as a sales team. I can assure you I will be recommending them to my friends.
Yours Truly,

R. Balan, MD.

Dear Olga,

This is just a note to say hi and to thank you for selling the piece of land for us. We received the cheque last week. R. and I were quite impressed with how quick you sold it for us. We really appreciate your hard work. If you and your husband are out around our area anytime, you are certainly welcome to drop in and visit us. Thanks again.
Take Care and Best Wishes,

K. & R. Johnson


I received your estimate of value and related info together with your letter for which I thank you. I reviewed the report which I found more comprehensive than I anticipated and concluded that you know the market well. M. and I appreciated your kind comments on our home. You have, in a very professional manner, provided me with information that will prove useful if we do decide to sell.

I am still considering buying investment property(ies). In this regard, I did a little checking on available financing and was encouraged by the favorable response at PC Financial. Apparently they are prepared to advance 75% of the value of our home. The loan would be at prime and the only fee involved would be a one time fee of $150; not even any legal. A loan of $112,500 could be used to buy a property at that approximate amount or as a downpayment on two to four properties (all without any mortgage insurance fees)...something for me to think about!

The work you have done for us is very much appreciated. We will definitely call you if we see something that interests us.
Thanks again,

R. Purchase

Dear Vaughan,

Thank you for the time and effort you gave to us when selling our house. We really appreciated your help.

-R. & G. Rhynold

Dear Vaughan,

You were fantastic to deal with! Thank you for helping us find our new home. You will be highly recommended by us to anyone we know.

B. & P. Erick

Dear Vaughan and Olga,

Just a little token for the way you have taken care of us over the year in St. John's. St. Catherines could use a duo like you!
Thank you so much,

R. Felice & G. Darcy-Felice

Dear Vaughan,

Just wanted to let you know we are finally settled in Ottawa. We took possession of the house November 5 but had the floors refinished and moved in November 11. It's an older house, built in the '60's, but solid. Also on a quiet street and handy to malls, etc. Thanks for all your help and advice in selling our house; much appreciated. Hope all is well with you and yours.
Thanks again,

R. & T. Hasson

Dear Vaughan,

Thank you so much for helping us to finally make a purchase! You were always so tolerant and professional; never pushy, and always helpful. Making a major decision was easy with you as our agents. As I told you, this is our eighth purchase and never before was our business acknowledged. The basket you gave us at closing was delightful! As Lisa put it, “Just your taste, Mom!“ We kept it for days to show it off! We'll advertise for you anytime; you're the best. Kind regards to you and your family.

L. & F. Parrott

Dear Vaughan,

Just a little note of gratitude. Thank you for all your help and patience!

C. Mitchell & M. Forristall

Dear Vaughan,

Thank you so very much. Your kindness means more to us than words can say. We will never forget what you did for us.

D. & J. Dunphy

Dear Vaughan,
Because you were so very nice, so very thoughtful, too, this brings a special thank you, especially for you! Thanks for the beautiful house warming gift but most especially for always being on the other end of the phone!

D. Waye & K. Stringer

Dear Vaughan,
This is a small token of appreciation for your time, effort, and excellent service. I will continue to recommend your services when the opportunity arises.
Thanks again,

M. Burke

Dear Vaughan,

Thanks so much for all the great advice and your willingness to be so helpful. It won't be forgotten. Thanks a million!

D. Kelly & N. Young

Dear Vaughan,
Thanks for making the road to owning our new home easy and painless. Please know that your help was greatly appreciated!

S-A. & J. Oates

Dear Vaughan,

Thanks for everything you have done for us. There are people who wouldn't have taken the time or had the patience with us. If there ever comes a time, for whatever reason, you are at the very top of our list but we plan to be here for a while. Sheema loves her new home and so do we. We could never say thank you enough.

B. & J. Fudge

Dear Vaughan,

Thanks for the subscription to Canadian Living! I had intended to order it earlier but hadn't. It was a nice surprise! I'm almost completely settled and am quite happy here. Thank you for your patience in helping me find a place that was “me“. Drop by anytime.

C. Rossiter

Top Ten Things We Are Thankful For:

  1. Oxygen (Oh how we take it for granted.)
  2. Toilet Paper (Consider the unpleasant alternative.)
  3. Animals that taste good (Ignore this if you're a vegetarian.)
  4. Plants that taste good (Ignore this if you're not a vegetarian.)
  5. Really tight jeans (but only on really cute butts)
  6. TV remote controls (Can you believe we ever lived without them?)
  7. Cats (They're always there for you...well, they're usually in the same room with you!)
  8. Home video (That pause button is great for not missing anything.)
  9. One word: Chocolate! (In all it's delicious forms.) And the number one thing to be thankful for is..... People like you (If it wasn't for kind, thoughtful, generous people like you, there'd be no need for thank you cards like this.)

B. & D. Downey

Vaughan & Hitch!

Many thanks for finding our new home!

C. & R. Hayter

Dear Vaughan,

It was very thoughtful of you to bring us the basket of wonderful goodies! We really appreciate it. Your service was exemplary and we will be recommending you to everyone!

B. & P. Tulk